General Terms and Conditions

1. General Provisions

1.1 This website is owned and operated by the Hong Kong Nurses Association (HKNMA). By registering as a user on this website and using any of its services, including online shopping, course enrollment, and membership processing, you indicate that you have read these Terms and Conditions and agree to be bound by them.

1.2 Definitions of terms used in these Terms and Conditions:

"This Association" or "Nursing Association" refers to the Hong Kong Nurses Association.
"This website" refers to the online service platform (e-AHKNS) operated by the Hong Kong Association of Nursing and Healthcare workers.
"Goods" refers to any goods available for purchase on this website.
"Courses" refers to any courses offered on this website.
"Membership" refers to the membership matters handled by this website for nursing association members, student members, family members, and Pre-Nurse Club members.
"Price" refers to the price of goods or course fees on the day the website's services are used.
"Membership fee" refers to the fee for applying to become a member, student member, or family member of the Nursing Association.
"Content" refers to all text descriptions, images, videos, logos, sounds, or combinations thereof.
The "Personal Data Collection Statement" refers to the policies and statements adopted by the Nursing and Healthcare Services Association regarding the personal data collected by this website.

1.3 When you register as an online user of this website and use its services, you agree to provide true, accurate, complete, and up-to-date information, and to continuously and promptly update your registration information to ensure that the information is true, accurate, complete, and up-to-date. If the website has reasonable grounds to suspect that the information you provided is untrue, outdated, incomplete, or inaccurate, the website has the right to suspend or terminate your online user account without providing any reason.

1.4 You agree to pay for any transactions conducted using your online user account, including shopping, course registration, and membership processing.

1.5 To log in to this website, you must use your email address and password. You are responsible for ensuring the confidentiality of this information to prevent unauthorized use by third parties. If a third party uses your online user identity to access this website's services without your authorization, including for shopping, enrolling in courses, or handling membership matters, this organization shall not be liable for any losses incurred by you.

2. Submit Order

2.1 When you submit an order, it means that you agree to purchase, enroll in courses or process membership at the then-current price or fee. Once the order is submitted and payment is confirmed, the order cannot be cancelled, the course enrollment cannot be cancelled or the membership fee cannot be refunded.

2.2 We will confirm receipt of your order via email.

2.3 The Association reserves the absolute discretion to refuse and/or cancel orders, course enrollments, or membership applications for any reason, including but not limited to:

2.3.1 The information or documents you provided are untrue or incomplete;
2.3.2 The goods you ordered are not in sufficient stock or the supply situation has changed;
2.3.3 Your delivery address does not fall within the delivery area designated by this organization;
2.3.4 The prices and information of the goods you ordered or the courses you enrolled in were incorrect due to human error or computer malfunction; and
2.3.5 Suspected of reselling the goods.

2.4 Once you submit your order and confirm payment, we will not accept order cancellations or issue refunds under any circumstances.

2.5 If we cancel your order, course enrollment or membership application, we will notify you by email or telephone and arrange a refund. We will not provide any compensation for your dissatisfaction or any losses you may incur as a result.

2.6 You must read these Terms and Conditions before submitting any order and confirming payment. Once an order is submitted and payment is confirmed, it indicates that you have accepted the relevant terms and conditions.

2.7 When you place an order, the price of the goods or courses or the membership fee shall be as shown on the date of order.

2.8 All prices or membership fees for goods, courses, or courses on this website are calculated in Hong Kong dollars.

2.9 The system will send an email to the email address you registered to confirm that we have received your order. This email does not constitute a delivery commitment for the ordered products.

3. Price

3.1 The Association will make every reasonable effort to ensure that the prices, information and content of goods and courses uploaded to this website are accurate and up-to-date. The Association reserves the right to change the prices and information of goods and courses without prior notice to you.

3.2 The prices of goods and courses listed on this website are for online shopping and course enrollment only. The prices of some goods or courses may differ from the prices set by our physical stores in certain circumstances, such as for promotional purposes.

3.3 This association has the right to impose restrictions on the sale of goods on this website, such as restrictions on the quantity of goods that can be purchased or the number of courses that can be enrolled.

4. Payment

4.1 By submitting your order and confirming payment, you agree to authorize us to make payment for the order amount in the manner you specify. Prior to payment confirmation, ownership of the goods, course enrollment, or membership will not belong to you.

4.2 This association uses a third-party payment platform (First Data) to provide online shopping, course registration, and membership processing services. When you confirm payment, it indicates your agreement to and acceptance of the relevant service provider's terms and conditions. To protect your interests, this association recommends that you read the relevant service provider's terms and conditions before using the third-party payment platform. You are solely and exclusively responsible for any risks and losses arising from your online payment transactions. Under no circumstances shall this association be liable for any risks or losses arising from such transactions and/or make any indemnification.

4.3 This organization reserves the right to change the payment methods or procedures on this website, and will notify you of any changes by email or through this website.

4.4 The exclusive cash rebate offer for members of this association's CITIC Bank International VISA Platinum Card is not applicable to this website.

5. Course

5.1 By registering for the course online and confirming payment, you agree to and accept the terms and conditions in the Course Information. Once registered and paid, all fees are non-refundable.

5.2 The Association reserves the right to cancel a course under reasonable circumstances (such as insufficient enrollment). In the event of cancellation, the Association staff will notify you to arrange a refund. The Association will not provide any compensation for any losses incurred by you as a result of the course cancellation.

6. Delivery

6.1 Free delivery is available for orders of HK$500 or more (limited to SF Express stores in Hong Kong Island, Kowloon, New Territories, and Tung Chung; excluding Discovery Bay, Ma Wan, border restricted areas, and outlying islands). Each online order can only specify one delivery address; combined orders are not accepted. Orders under HK$500 will incur a HK$50 delivery fee. This organization does not offer SF Express smart locker self-pickup service.

6.2 Subject to Clause 8.3, after you place your order, we will ship the ordered goods within 5 working days (excluding Saturdays, Sundays, Hong Kong public holidays, and Lunar New Year holidays*). However, we will not provide any compensation for any delays in delivery service caused by circumstances beyond our control. * Please refer to our Lunar New Year holiday notice.

6.3 We will make every effort to ensure sufficient supply of goods. If an item is out of stock after an order is placed, we will notify you of the arrangements by phone or email. If we are unable to return and ship the goods within ten working days, you may choose to receive a refund, which will be issued by cheque.

6.4 We will provide delivery service to you through a third-party logistics company (SF Express). Please present the original receipt upon pickup. The logistics company has the right to request you or your authorized recipient to present photo identification for verification. If you fail to receive the goods within the specified time, or due to other human factors (such as incorrect address input), requiring the logistics company to arrange delivery again, we reserve the right to charge you additional delivery fees or cancel the delivery service.

6.5 Your order includes a tracking number. You can track your order in "My Account" or check the shipment status by entering the tracking number at the following website: http://www.sf-express.com/HK/ZF/dynamic_function/waybill/

6.6 Delivery services will be postponed when a gale signal is hoisted, a red or black rainstorm warning is in effect, or when the organization determines that weather conditions make delivery unsafe. The organization reserves the right to change delivery dates.

6.7 We reserve the right to destroy or dispose of goods that have not been received more than 21 days after the order confirmation date without further notice. In this case, we will not refund or compensate you; we also reserve the right to charge you storage fees.

7. Exchange/Refund

7.1 If you find that the quantity of goods received does not match the order, or that the goods are damaged (not due to your fault), please email online@nurse.org.hk or call 2314 6943 within 2 working days of receiving the goods to contact our staff. We will process the exchange as soon as possible. If the goods have quality problems and you need to return or exchange them, you must come to our office in person with the relevant order receipt within 7 working days of receiving the goods to process the return or exchange.

7.2 If you wish to exchange goods, you must do so in person at our Welfare Department. However, please note:

7.2.1 No exchanges or refunds are available for any food, beverages, socks, or underwear.
7.2.2 No returns or refunds will be accepted for any used goods.
7.2.3 Goods can only be exchanged once. You must bring the original receipt and a valid membership card to the Welfare Department of our association within seven working days after receiving the goods to exchange them.
7.2.4 When requesting a refund/exchange, the original and complete packaging and accessories must be retained (any free gifts must also be returned).
7.2.5 Whether or not to accept product replacement depends on the availability of inventory.
7.2.6 No returns or refunds are accepted for any electrical appliances. Please keep your sales receipt safe during the warranty period for repair and maintenance purposes.
7.2.7 For any after-sales maintenance or repair matters concerning electrical products, you should contact the agent/supplier directly for inquiries.
7.2.8 If you need to retain the sales invoice, please make a photocopy for your records. A fee of HK$100 will be charged per receipt for each reprint.
7.2.9 The photos or descriptions of the products on this website may not be entirely consistent with the actual descriptions or specifications of the products. The actual product shall prevail. You may not request a refund or exchange based on the fact that the online descriptions or specifications of the products are not entirely consistent with the actual products.
7.2.10 In the event of any dispute, the Association reserves the right of final decision without prior notice.

8. Disclaimer

8.1 Although we strive to protect the personal data you provide, given the rapid development of internet technology, you agree that we cannot guarantee 100% security of data and transactions transmitted over the internet. You agree to assume all risks associated with the use of this website regarding data, transactions, and data transmission.

8.2 This organization does not represent or warrant that access to its website (including the use of mobile applications or software) or any part thereof will be unobstructed, reliable or fault-free.

8.3 If the Association is unable to perform its online service obligations due to "force majeure," such as natural disasters, accidents, strikes, or other causes beyond the Association's reasonable control, the Association shall be exempt from such obligations.

9. Other matters

9.1 The Association reserves the right to amend these Terms and Conditions at any time. Please review these Terms and Conditions before making online purchases, enrolling in courses, or handling membership matters on this website. By making online purchases, enrolling in courses, or handling membership matters on this website, you indicate that you accept and agree to be bound by these Terms and Conditions.

9.2 In the event of any discrepancy between the English and Chinese versions of these Terms and Conditions, the Chinese version shall prevail.

9.3 These Terms and Conditions shall be governed by and construed in accordance with the laws of the Hong Kong Special Administrative Region.

9.4 In case of any dispute, the Association reserves the right of final decision.

9.5 If any provision of these Terms and Conditions is held to be illegal, invalid or unenforceable, such provision shall be deemed severable from these Terms and Conditions without affecting the validity and enforceability of the remaining provisions.

10. Contact Us

For any inquiries, please feel free to contact us through the following methods:

e-mail:online@nurse.org.hk
Telephone: 2314 6943